The Aire Serv Performance Group teamed up with XOi to design a fully integrated solution to ServiceTitan that enhances the quality of information and work completed from the field to the end customer. The results were incredible and improvements were experienced in areas such as customer satisfaction, average ticket, number of flips, Advantage Plans, accessories, tasks, HCD response time, and installation quality.
"The details provided in the report - photos and videos - were an incredibly valuable add-on. As a layperson, it's one thing to have the technician explain/describe the issues, but to be able to see myself without having to crawl around under the house made all the difference. We know for certain it was money well spent. I'd strongly advise you to continue to make such reports part of your standard service - it will truly set you apart from the competition."
"XOi has changed my approach to service and maintenance calls. I have changed my mindset on running calls, and I have been much more thorough due to xoi workflow. The workflow and videos show the customers exactly what needs to be done so they can see it for themselves. We are sending links that the customers are sharing with other decision makers in the home after we leave, and that is providing easier closing rates on open estimates. On two full XOi workflows 3 days apart I flipped $29,500 worth of ductwork, unit upgrades, and unit sales. I also enjoy not manually adding the models and serial of the equipment. Thank you!!"
"XOi is only getting better as the installers get the hang of it. It is helping them catch things that need attention on the install before they leave the job, myself included, since I receive their workflows before the job is all the way completed. XOi has honestly made my job easier and it has made the installers more attentive of their work. So far a huge thumbs up!"