XOi for Customers

Challenges

Most customers aren’t trained to know the ins and outs of their HVAC, plumbing, and mechanical equipment, making it difficult for them to trust and understand the work a technician may recommend or complete while on site.

Lack of Industry &
Equipment Knowledge
Inability to See &
Confirm Recommended
or Complete Work
Difficulty Summarizing
Recommended Work to
Decision Maker(s)
Bad Experiences
With Past Jobs

The XOi Solution

XOi enables seamless communication and transparency between techs, managers, and customers. By allowing techs to capture and share photos and videos before and after each job, the app makes it easy for customers to see and understand the ins and outs of every job.
'

Arista Air Conditioning Corp

We are excited about providing customers with this cutting-edge technology that brings unparalleled transparency to the customer service provider relationship.

'

Guardian Environmental Services

Viable tool to better identify technical service problems with the assistance of the contractor through visible confirmation of the various parts and pieces of the HVAC equipment
'

Lee Company

Customers really like the way they can actually see inside their HVAC units and what we are doing. Also, it protects the company against false accusations from other companies and customers.
'

MacDonald-Miller

To me, the coolest thing is the customer’s reaction when they get a summary video of repair. They’re pretty shocked that there is technology like XOi out there.