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Meet XOi. The All-In-One Communication Tool.

Carrier has teamed up with XOi Technologies, the leader in field service technology for contractors. XOi seamlessly connects field service technicians, home offices, and their customers through a simple cloud-based app. XOi’s all-in-one tool provides access to an extensive knowledge base of relevant equipment documentation and training content, simplifying technicians’ work while validating consistent quality and transforming the customer experience.

XOi Delivers Results to your Dealers
1 %
Increase in Completed
Service Requests
1 %
Increase in Revenue
Per Request
70 %
Decrease in Second
Truck Rolls

How XOi Helps

Our photo and video documentation and telecommunication capabilities have been extremely beneficial in helping our customers provide the highest level of service while keeping interactions to a minimum.

Distributors

  • Curated knowledge base
  • Streamlined workflows
  • Live video support and remote instant communication

Dealers

  • Remotely view work quality
  • Verify job completion
  • Keep tabs on past and present jobs

Technicians

  • Complete work faster
  • CYA with jobsite photos and videos
  • Hone skills with on the job training and support

Customers

  • Better communicate with technicians
  • Understand the work that needs to be done
  • Trust the work was completed

How XOi Works

Capture

  • Photo & video documentation
  • Streamlined & automated workflows
  • Centralized completed job information

Coach

  • Extensive knowledge base
  • Remotely access important job information
  • Effectively manage job documentation

Collaborate

  • Live & interactive video calling
  • Recorded video trainings
  • Remote diagnostics

The Technology Technicians Need When They Need It Most

XOi empowers technicians to safely capture critical job site information, launch on the job remote support, access relevant equipment documentation, and provide your customers photos and videos of recommended and completed work.

What Our Customers Say
“Having this tool available to me has prevented me from having to go to a job site. This is one of my best tools I have at the present time of helping the tech right then. It is a win, win situation for both Koch Air and our dealers.”
Koch Air
Koch Air
“Our upgrade sales have increased from an average of $350 to $950 per ticket. That $600 jump is mostly because of XOi and being able to visually show our customers what I am suggesting,” said Luke Watts. “Plus, with XOi, we can give constructive criticism to our techs by showing them training videos on the Watts way to do the job.”
Watts Heating and Cooling
Watts Heating and Cooling
“When we were looking for a technology solution, we weren’t sure how to begin or get buy-in from HVAC/R Distribution. XOi not only had the answers but also a plan of action that is consistently delivering measurable results. Our XOi team brought resources, experience, and a strategy for everything we needed to get started and most importantly succeed. This platform lets you think outside the box. It saves time, money, and will set the standard in our industry. “
Mingledorff’s
Mingledorff’s
Previous
Next
Easy 2 Week Implementation

You don’t have the time to worry about a lengthy implementation process. 
We take care of the details to get you up and running as quickly as possible.

Watch the Video
What Our Customers Say
“Having this tool available to me has prevented me from having to go to a job site. This is one of my best tools I have at the present time of helping the tech right then. It is a win, win situation for both Koch Air and our dealers.”
“Our upgrade sales have increased from an average of $350 to $950 per ticket. That $600 jump is mostly because of XOi and being able to visually show our customers what I am suggesting,” said Luke Watts. “Plus, with XOi, we can give constructive criticism to our techs by showing them training videos on the Watts way to do the job.”
“When we were looking for a technology solution, we weren’t sure how to begin or get buy-in from HVAC/R Distribution. XOi not only had the answers but also a plan of action that is consistently delivering measurable results. Our XOi team brought resources, experience, and a strategy for everything we needed to get started and most importantly succeed. This platform lets you think outside the box. It saves time, money, and will set the standard in our industry. “
Previous
Next
Easy 2 Week Implementation

You don’t have the time to worry about a lengthy implementation process. We take care of the details to get you up and running as quickly as possible.

Watch the Video

Schedule a demo with XOi