When you’re in the field service industry, you’re absolutely smothered in piece after piece about the skilled trades gap. And everywhere you look there’s a scary new statistic about how the trades are doomed if we don’t do something about it. Ok...
For decades, the field service industry has been plagued with stigmas and misconceptions that have been hard for technicians and field service professionals to shake. While many of these stigmas are mere myths, they’ve had an impact on this industry and have helped contribute to...
In a recent blog, we discussed the value and pitfalls of tribal knowledge. Tribal knowledge is just about everything your technicians learn and accumulate, but don’t necessarily write down or share with everyone on your team. Because this knowledge and content isn’t documented or known...
When selling both products and services, show and tell plays a major component in communicating delivered value to your prospects and customers. In the field service industry, the show component tips the scales in building trust and buy in from customers who often don’t understand...
[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] How to Motivate Your Team & Get the Most Out of New Technology CHANGE. Ready or not, here it comes. Though typically easier said than done, change is essen- tial in any business that intends to remain in busi-...
In field service, the core of any service company is the strength and tribal knowledge of its service technicians. At XOi, we understand that your techs are your greatest asset, as it’s their skills and expertise that deliver value to your customers. You invest in your...
From small shops to large shops, from residential businesses to commercial businesses, our customers are wondering how to stay active and safe during this global uncertainty. Why are they reaching out to us? Using the XOi platform, our clients are able to help protect their teams...
[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] We asked contractors what’s working for them today… With record low temps keeping contractors all over the country REAL busy right now, we challenged ourselves to keep this to a 1-minute read with a handful of action items to...
[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text]Someone once said that seeing isn’t believing, believing is seeing. Well, that’s definitely a crock and a crock drenched in childlike optimism. That statement works great in Christmas movies but does nothing for the people we work with....
[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text]This 2-part blog series shines some light on what we’ve come to know as the “Amazon Effect.” It seems like every day there’s a new industry the online retail giant is taking over; there’s not much you can’t find...