[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Applying Microlearning to Technician Training Even before the pandemic, remote and online methods of education and training had begun to make huge strides and increase in popularity. It came as no surprise that 2020 caused the adoption of online...
2020 was a challenging and memorable year across the globe. The still ongoing pandemic dramatically reshaped our day to day lives, transforming the way almost every service is performed. We all felt the impact and ramifications of the shutdowns that took place across the country, many...
“Seeing is believing,” as the old saying goes—but these days, it’s much more than that. In the realm of facilities management, new visual documentation technologies are giving managers important new tools to ensure proper maintenance of expensive systems....
Over the last few weeks, we’ve been devoted to sharing and crushing the common myths that have plagued the field service industry decades. We discuss these falsehoods in depth in our Field Service Mythbusters series. If you haven’t, be sure to check out parts one...
When you’re in the field service industry, you’re absolutely smothered in piece after piece about the skilled trades gap. And everywhere you look there’s a scary new statistic about how the trades are doomed if we don’t do something about it. Ok...
For decades, the field service industry has been plagued with stigmas and misconceptions that have been hard for technicians and field service professionals to shake. While many of these stigmas are mere myths, they’ve had an impact on this industry and have helped contribute to...
In a recent blog, we discussed the value and pitfalls of tribal knowledge. Tribal knowledge is just about everything your technicians learn and accumulate, but don’t necessarily write down or share with everyone on your team. Because this knowledge and content isn’t documented or known...
When selling both products and services, show and tell plays a major component in communicating delivered value to your prospects and customers. In the field service industry, the show component tips the scales in building trust and buy in from customers who often don’t understand...