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In a recent blog, we discussed the value and pitfalls of tribal knowledge. Tribal knowledge is just about everything your technicians learn and accumulate, but don’t necessarily write down or share with everyone on your team. Because this knowledge and content isn’t documented or known...

When selling both products and services, show and tell plays a major component in communicating delivered value to your prospects and customers. In the field service industry, the show component tips the scales in building trust and buy in from customers who often don’t understand...

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] How to Motivate Your Team & Get the Most Out of New Technology CHANGE. Ready or not, here it comes. Though typically easier said than done, change is essen- tial in any business that intends to remain in busi-...

In field service, the core of any service company is the strength and tribal knowledge of its service technicians. At XOi, we understand that your techs are your greatest asset, as it’s their skills and expertise that deliver value to your customers. You invest in your...