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[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Applying Microlearning to Technician Training [vc_separator type='transparent' position='center' color='' thickness='15' up='' down=''] Even before the pandemic, remote and online methods of education and training had begun to make huge strides and increase in popularity. It came as no surprise that...

In a recent blog, we discussed the value and pitfalls of tribal knowledge. Tribal knowledge is just about everything your technicians learn and accumulate, but don’t necessarily write down or share with everyone on your team. Because this knowledge and content isn’t documented or known...

When selling both products and services, show and tell plays a major component in communicating delivered value to your prospects and customers. In the field service industry, the show component tips the scales in building trust and buy in from customers who often don’t understand...