Bring efficiency, transparency, and expertise to every service job.
Custom Cooling utilizes modern technology to ensure every job is done right the first time. By implementing a holistic communication platform, we are able to provide seamless communication and transparency between our techs, managers, and customers.
Your All-In-One Communication Tool
Visual Insight = Trust & Transparency
Custom Cooling’s cloud-based Visual Intelligence platform leverages photos and videos to provide both technicians and facility managers an easily digestible overview of maintenance status, repairs, and recommendations.
Video and Audio Breakdown
Custom Cooling technicians use video to walk through a summary of service request outcomes to provide insights into equipment status and share any further recommendations for repairs and preventative maintenance.
Everything You Need in a Single Location
Readily view job site videos, photos, and supporting PDF manuals and equipment specifications from a centralized database - easily accessible via shared web-links.
Streamlined Access & Organization
All visual content is intelligently tagged within the database and made available through easy-to-share web-links. No tedious data exchanges or security complications to worry about.
Customizable to Match Your Needs & Preferences
Receive video and photo reports via text message, email, and/or directly inside your service receipt. Something specific you want to see monitored in your updates? Just let us know, and we’ll make that part of your deliverable.
Promoting Trust and Transparency
Trust and transparency are the foundation of all meaningful relationships. At Custom Cooling, we strive to honor those values to build and maintain strong relationships with every one of our customers.
Not sure when to replace a piece of equipment? Utilize in-depth maintenance data and visual reports to better plan for major home investments and know when the time is right.
Back up major repairs and recommendations with visual documentation to paint a vivid maintenance picture for homeowners, keeping them informed and up to date on their equipment.
Don’t just take our word for it - receive visual confirmation when maintenance orders have been completed and see the reasoning behind any further suggestions.
The Right Technology for Technicians, Managers, and Customers
Saved & Centralized Job History
All completed work is automatically saved to our shared Knowledge Base – allowing techs and managers to search for a specific job by work order number, customer name, address, and any additional custom tags they may have added
Live & Interactive Video Calling
Remote support calling allows greener techs to receive live in-depth video training and assistance if they have trouble on the job – helping them complete the job faster, avoid a second truck roll, and improve their skills.
Perform Remote Diagnostics
Allows customers to send live videos of site conditions to help better diagnose any issues before a tech sets foot on site.