Customer Info Letter

Copy and paste the text below and customize for your service partners.

Dear Service Partner,

At [Company Name], we recognize that technology has become a driving force across major industries. For this reason, we’ve chosen to embrace the positive changes and opportunities new technologies have opened for us in order to provide you the highest level of care and attention.

In fact, our team is constantly looking for new and innovative opportunities for improvement. For this reason, I’m thrilled to announce that [Company Name] has partnered with XOi Technologies to introduce a new operating platform called XOi Vision. This new technology enhancement will now be available to all [Company Name] customers absolutely free of charge with no registration necessary.

With our current pilot of this new technology, your technician may include a hyperlink on your next standard service ticket. By clicking the link, you will have access to a full overview of your service visit, complete with pictures, videos, and additional information regarding your equipment and work.

New features that will now be available to you by this new technology include:

  • Remote diagnostics, allowing us to identify an issue before sending a tech on site
  • Visual overviews of all recommended and completed work
  • Video links in proposals and service tickets to support time and costs

By implementing this new technology, our goal is to provide you the highest level of service and transparency to trust in the work we recommend and complete. Please keep an eye out for these new links in our service reports that will provide you with many of the benefits offered. We hope you will find this technology beneficial as we move forward together in our partnership with XOi, and welcome your feedback on these new features.

Should you have any questions, please do not hesitate to contact me at any time.

Cordially,
[Contact Information]