Haynes Customer Info Email

Dear Service Partner,

At Haynes Mechanical, providing the best customer experience is our top priority. We understand that you have many options when it comes to choosing a service provider, and therefore strive to continuously improve and enhance the level of service we are able to provide. With this in mind, we are happy to announce that we’ve recently adopted XOi Vision, a photo and video communication platform focused on improving our technicians’ efficiency on the jobsite, while providing you complete transparency into every job and repair.

The collaborative, cloud-based platform utilizes visual intelligence to help our technicians complete each job in a single visit and provide you visual documentation of both recommended and completed work. A few of the benefits you can expect to see moving forward include:

  • Before and after comparison photos and/or videos of work performed – embedded directly into your service report
  • Video links attached to proposals and service tickets to support time and costs
  • Photo and/or video documentation of equipment and building conditions
  • Full service overview, with photos and/or videos to support recommended work
  • Live video interactions with our technicians to discuss issues and troubleshoot remotely
  • Safe distance with full virtual communication on any issues or important notes

As always, our goal is to provide you with the highest level of service, while giving you the information needed to make better, more informed decisions when it comes to your equipment. We hope that you’ll find this new technology beneficial and welcome your feedback as we continue to roll out this new service. If you have any questions or would like more information, please do not hesitate to reach out to me directly.