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XOi + ICE Group

XOi brings field knowledge and insights directly to ICE Group members. Our partnership will help ICE members share resources and automation to enhance their collective potential and overall service experience.

ICE Group historical knowledge from the Listserv process will be included in XOi with added smart features to improve accessibility and visual support for each request.

Technician-First Approach to Field Service Productivity

XOi provides a fully integrated ecosystem built around the technician to power your business.

The platform brings together all the tools and integrations to increase productivity, boost sales, and reduce expenses.

Knowledge Sharing Between ICE Group Members

Access job visuals via shareable XOi links from Listserv notifications.

ICE Group workflow templates can be shared with all members to standardize information sent via Listserv.

Eliminate lengthy back and forth with a comprehensive view of each job and next step.

Map the ICE asset universe for contractors and the entire group.

XOi workflows provide data collection and machine learning for easy search results.

Visualize shared ICE Group field data to inform asset benchmarking that includes better pricing, parts ordering, and technical service support.

Utilize AI to drive sales, productivity, and efficiency with Journeyman™.

XOi’s patented insight platform evaluates contextual data to deliver visual intelligence to your team.

View equipment history, organizational knowledge, OEM information, and service trends all in one place.

The more field knowledge shared between ICE Group members, increases the value of Journeyman™ by showing insights and resources across 50+ companies and 4,000+ techs.

“XOi provides the ICE Group with the leading smart tools for capturing and evaluating field data with visual documentation, job analytics, and asset insights. The partnership between ICE Group and XOi helps our member companies make informed decisions, centralize our focus on service improvements, and support all skill levels of technicians on the job. I believe we will build a generational knowledge asset unseen in the industry that becomes the lasting legacy of the ICE Group.”

Rob Bottimore

American Chiller Service, COO

New Ways to Capture and Use Field Data

Capture Details on Each Job

  • Provide documentation with photos and videos
  • Streamline tasks with workflows and checklists
  • Create a central location for job history information

Support Technicians with Journeyman™

  • Capture make, model, serial from snapping a photo
  • Receive smart diagnostic solutions in the field
  • Track equipment and service history for each asset

Discover Opportunities with Trade Insights

  • Manage and access service request data
  • Analyze service trends, OEM data, and diagnostic themes
  • View shared equipment info from ICE Group

ICE Group Members Using XOi


Add XOi to Your Service Team​

Interested in learning more about how XOi can impact your business? Schedule a 15 minute call below with a team member. ​