fbpx

Meet XOi. The All-In-One Communication Tool.

International Comfort Products (ICP) has teamed up with XOi Technologies, the leader in field service technology for contractors. XOi seamlessly connects field service technicians, home offices, and their customers through a simple cloud-based app. XOi’s all-in-one tool provides access to an extensive knowledge base of relevant equipment documentation and training content, simplifying technicians’ work while validating consistent quality and transforming the customer experience.

XOi Delivers Results to your Dealers
1 %
Increase in Completed
Service Requests
1 %
Increase in Revenue
Per Request
70 %
Decrease in Second
Truck Rolls

How XOi Helps

Our photo and video documentation and telecommunication capabilities have been extremely beneficial in helping our customers provide the highest level of service while keeping interactions to a minimum.

Distributors

  • Curated knowledge base
  • Streamlined workflows
  • Live video support and remote instant communication

Dealers

  • Remotely view work quality
  • Verify job completion
  • Keep tabs on past and present jobs

Technicians

  • Complete work faster
  • Verify work with jobsite photos and videos
  • Hone skills with on the job training and support

Customers

  • Better communicate with technicians
  • Understand the work that needs to be done
  • Trust the work was completed

How XOi Works

Capture

  • Photo & video documentation
  • Streamlined & automated workflows
  • Centralized completed job information

Coach

  • Extensive knowledge base
  • Remotely access important job information
  • Effectively manage job documentation

Collaborate

  • Live & interactive video calling
  • Recorded video trainings
  • Remote diagnostics

The Technology Technicians Need When They Need It Most

XOi empowers technicians to safely capture critical job site information, launch on the job remote support, access relevant equipment documentation, and provide your customers photos and videos of recommended and completed work.

What Our Customers Say
Easy 2 Week Implementation

You don’t have the time to worry about a lengthy implementation process. 
We take care of the details to get you up and running as quickly as possible.

What Our Customers Say
Easy 2 Week Implementation

You don’t have the time to worry about a lengthy implementation process. We take care of the details to get you up and running as quickly as possible.

Schedule a demo with XOi