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XOi Journeyman Pioneer Program

Introducing XOi's premier journeyman pioneer program—a first of its kind technology suite that combines AI and data insights capabilities with live virtual mentorship and support to better equip the next generation of field service professionals.

Journeyman™

No matter the skill level of the technician on site, Journeyman™ utilizes patented (No. 11,113,987) smart technology to leverage historical, contextual, organizational, and manufacturer data to provide instant, relevant, and trusted insights and resource recommendations all in one easily accessible place.

Journeyman Executive Overview

Journeyman Walkthrough Guide

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Journeyman Executive Overview Video

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Journeyman Walkthrough Video

Trade Insights

Because XOi’s Vision app focuses on organizing and documenting all activity that occurs on each jobsite, the app unlocks unprecedented data capture opportunities pertaining to assets and the specific work being performed by each technician. Utilizing this valuable information, Trade Insights provides business intelligence for company leaders with intuitive visualizations driven from equipment, historical job, and technician data. These meaningful and actionable insights allow business leaders to make business decisions with unprecedented clarity using real-time trends to identify revenue opportunities and drive operational efficiency.

Trade Insights Snapshot

Virtual Mentor Center

To help alleviate the strain the ongoing labor shortage has placed on field service teams, XOi’s Virtual Mentor Center provides a reliable and trusted virtual source for greener technicians to receive expert help and support in the field—helping to avoid a second truck roll or incomplete service. The solution allows XOi’s in-house support organization to perform live virtual support and training calls in the event that a technician encounters a problem on the job.

Each support or training call places great emphasis on teaching the technician efficient and repeatable processes to help build their skills and expertise rather than simply fixing the problem at hand.

Vision Live Walkthrough

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Residential Support Video

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Commercial Support Video

Ensure & Trust That Your Technicians Receive Expert Training & Support

Each XOi Virtual Mentor Specialist is available to technicians 7-7 EST M-F and has the following credentials:

1. Commercial and residential mechanical experts with a minimum of 10-15 years experience
2. Fundamental knowledge of various systems
3. Extensive understanding of jobsite safety protocols and regulations