Email Response Templates

XOi in a Nutshell

Short Answers to the Question, "What is XOi?

XOi is our integrated software partner that empowers field service companies to do more business with greener techs and fewer truck rolls. A few ways they do this is by enabling technicians to capture visual documentation of every job, to create and share how-to content with colleagues, and to get the right eyes on any/every job with remote video support. The result is increased win rates, higher revenue value per quote, and happier customers – just to name a few.

XOi Vision is a cloud-based mobile app that leverages photos and videos to change the way service companies create efficiencies, differentiate their businesses, and increase revenue and profit margins. Contractors use XOi to:

  • Arm techs with digital access to a comprehensive library of manuals, wiring diagrams, and curated training content (which can be created in house and shared across your entire organization)
  • Facilitate remote video support between greener techs and senior techs/supervisors (with enhanced features that go beyond a Facetime call, including the ability to pause and draw on the live screen and record interactions for future use)
  • Structure workflows that communicate visual information between the field, office, and customer — e.g., video scoping recommended repairs are automatically routed to the sales team for quoting; video confirming initial site conditions and work performed are seamlessly attached to service reports for customer transparency and accountability

Email Intro Samples

Hi [NAME],

I would like to introduce you to Amanda from XOi Technologies. XOi is a company we’ve partnered with, and I, along with Amanda, would like to discuss what they are doing to enhance MobileTech, and see if it would be a good fit for [COMPANY NAME]. Click here for a bit of insight on what XOi offers and how it provides MobileTech users with a complete end-to-end solution.

I definitely think it’s worth considering as far as enhancing your technicians’ experience with MobileTech as well as your customers’ experience.

If we could discuss further, that would be great! I would be happy to set up a call including Amanda to make sure questions are answered.

Let me know!

Thanks,

Hi [NAME],

Our software partner, XOi Technologies, is going to be in your area the first week in December. They would love to schedule an hour meeting with your team to discuss what they are doing with MobileTech and determine if XOi would be a good fit for you.

I wanted to make an introduction because they’ve been working with many of our customers to provide a complete end-to-end software solution, and their platform has really enabled contractors to take their businesses to the next level.

If you’re unfamiliar with the name, below is some additional information. You can also go here to learn more about the integration and hear from MobileTech customers using XOi on what their experience is like. As you’ll see…they’re doing some really cool stuff!

XOi Vision is a cloud-based mobile app that leverages photos and videos to change the way service companies create efficiencies, differentiate their businesses, and increase revenue and profit margins. Contractors use XOi to:

  • Arm techs with digital access to a comprehensive library of manuals, wiring diagrams, and curated training content (which can be created in house and shared across your entire organization)
  • Facilitate remote video support between greener techs and senior techs/supervisors (with enhanced features that go beyond a Facetime call, including the ability to pause and draw on the live screen and record interactions for future use)
  • Structure workflows that communicate visual information between the field, office, and customer — e.g., video scoping recommended repairs are automatically routed to the sales team for quoting; video confirming initial site conditions and work performed are seamlessly attached to service reports for customer transparency and accountability

I’ve CC’d our rep, Amanda Harp, here as well, so she’ll be following up to touch base and see if this is something that could help you in hitting your 2020 goals.

Best,

Good afternoon [NAME],

I want to introduce you to a company we partner with called XOi Technologies. They have regularly attended our annual Synergy meetings and also frequent many of the popular trade shows, so there’s a good chance you already know a bit about them. They’ve recently revamped their solution for techs, and since then, we’ve been recommending them to all of our clients as a way to boost efficiency, stand out in the market, and level up their customer experience.

The more MobileTech users making the leap to XOi (now over 20), the more I believe it aligns with the direction of your priorities. Their solution can assist with technician training, proof of work, a better customer deliverable, and more — without overhauling the way you and your techs already do things. XOi customers use Vision to help their techs be more efficient, and they’re able to provide more transparency with customers and decision-makers through rich multimedia.

I’ve copied Amanda here from XOi, who’s our dedicated account representative, if you’re interested in learning more. I have worked with her and the XOi team for some time now, and I think you will find them to be informative and honest.

I hope that you are well and look forward to seeing you again this spring at Synergy 2020. Amanda will be following up shortly, but don’t hesitate to reach out should you have any questions. Take care.

Best,