The cost of hiring your own in-house support can add up very quickly. The XOi Virtual Mentor Center (VMC) is XOi’s solution to hiring your own in-house technician support, and frees up your most experienced technicians to focus on their jobs. Our VMC technicians have put in an average of 19 years experience in the field, […]

If you’re a field service business owner, trying to cut corners with free solutions is going to cost you. We compare some of these “free” options with the solutions that XOi provides.

Cost Of Doing Business interruptions can add up quickly. The average customer using XOi increases their monthly bottom line by 31%.

How to Sell What Your Customers Can’t See Welcome to allergy season. If you’re one of the 50 million Americans who suffer from allergies, this time of year can be fraught with symptoms—runny nose, itchy eyes, and shortness of breath to name a few. While some of the allergy-causing pollutants come from outdoors, many come […]

Transparency and reliability of companies helps turn customers into clients When it comes to taking care of their heating and cooling systems, consumers are more likely to wait until their equipment is broken to call an HVAC company. However, this is not the only way to do it; consumers can be proactive and schedule regular maintenance […]

As we head into the busy summer months, technicians on the job are focused on making the most of their time. Dealing with an influx of customer requests requires hard work and diligence to maneuver swiftly and efficiently from job to job. Under this kind of pressure, it can be difficult to think ahead. But, […]

Companies are having a difficult time attracting and developing a new generation of talented technicians. Fortunately, technology helps us break this cycle.

Software helps plumbing contractors increase productivity and deliver extraordinary service to their customers. Not too long ago, the plumbing industry relied strictly on analog processes. Every job was manual, from installation and repair to dispatch, invoicing and accounting. In 2022, the plumbing profession now runs on advanced technologies that range from thermal-imaging leak detection to […]

The world of field service is evolving quickly. While the demand for field service work is skyrocketing, most providers are finding it difficult to scale to meet the ever-growing demands of the market. It appears that there are a couple key factors holding back growth—a limited availability of talent to provide services needed , and […]