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09/03/2021
Improving Technician Training, Customer Understanding, and Trust Through Technology Ft. Danny Koontz of Windy City Equipment
In the third installment of our video series featuring Danny Koontz, Director of Relationship Management, Windy City Equipment, we discuss the value of utilizing technology to improve.
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09/02/2021
Micro Learning: Creating Jobs from the Web
Micro learning video that shows how managers create jobs for technicians in field service from the web using XOi.
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09/02/2021
Micro Learning: Customer Share Links
Easily share and communicate important job and equipment information using 'Customer Share Links' in the XOi Vision app.
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09/02/2021
Micro Learning: Mobile Transcription
Save time on site by utilizing the Vision app to pull a full (and editable) transcription from the audio of videos recorded on the job.
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08/18/2021
Turning a Technology Skeptic Into a Believer Ft. Danny Koontz of Windy City Equipment
In part two of our video series featuring Danny Koontz, Director of Relationship Management, Windy City Equipment, we discuss Danny’s initial pushback to incorporating the technology into his service process and the ROI he quickly realized once he invested time into utilizing the platform.
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08/02/2021
Discovering the Value of XOi Ft. Danny Koontz of Windy City Equipment
In part one of our video series featuring Danny Koontz, Director of Relationship Management, Windy City Equipment, we discuss his initial hesitations with incorporating technology into his work procedures, his first impressions with the XOi Vision app, and how the app has since been incorporated into his day to day work.
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05/26/2021
Technology Adoption in Kitchen Equipment Service ft. Josh Zolin
Solving the Challenges of the Skilled Trades Gap & Improving Communication
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05/19/2021
Digital Transformation – Changing the Conversation in Kitchen Equipment Service ft. Rich Malachy
In part one of our kitchen equipment video series, Rich Malachy, CEO of Malachy Parts & Services, joins our own Cory Determann to discuss how video and mobile technology are transforming the way kitchen equipment service technicians deliver valuable service results and improve transparency and trust with customers.
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05/13/2021
Utilizing Technology To Appeal to the “Amazon Generation” ft. Simon Thurstans of Guardian
In today’s digital age, your customers and employees alike have grown accustomed to the advantages and conveniences of modern technologies.
Read moreRecommended Case Studies
09/21/2023
How XOi Became JM Brennan’s Service-to-Sales MVP by Increasing Close Rates by 10%
JM Brennan discovered XOi and realized its potential to address their challenges. They were particularly drawn to XOi's custom workflows, which allowed them to easily create and tailor processes to their specific needs.
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07/19/2023
Aire Serv of Little Rock Case Study
Aire Serv of Little Rock provides HVAC service, installation and maintenance to the Little Rock metro area, adhering to the same standards that have allowed Aire Serv to become the industry leader it is today—with nearly 30 years of national experience. Challenges When Darren McWilliams became GM and HVAC tech for Aire Serv of […]
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07/19/2023
Aire Serv of Knoxville Case Study
With their team of highly trained technicians, Aire Serv of Knoxville proudly provides high quality HVAC installation, repairs, maintenance, AC replacement and furnace services to Knox and surrounding Counties. Challenges When searching for a way to improve efficiency of communication between their service, sales, and install team, Aire Serv of Knoxville turned to XOi. […]
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