“Our upgrade sales have increased from an average of $350 to $950 per ticket. That $600 jump is mostly because of XOi and being able to visually show our customers what I am suggesting. Plus, with XOi, we can give constructive criticism to our techs by showing them training videos on the Watts way to do the job.”

“XOi has really given us a leg up that’s a differentiator against our competitors. It just gives our clients the added reassurance that we’re doing a full proper service. If there’s any disputes with a client, we’re covered with video content to say what’s actually been done.”

“Right now we face a large challenge with losing the brain trust of retiring senior technicians. One of the great benefits of XOi is the ability for those technicians to pass that knowledge on to more inexperienced techs.”

“The way XOi keeps track of everything and simplifies our company-wide workflow is outstanding. Every week, we find new ways to use XOi. It makes us think outside of the box, and it helps us capture data better than anything we’ve used before. It’s an excellent tool that helps us continue to innovate and provide the quality of work our customers expect and deserve.”