Modern Service Reporting For a Better Customer Experience
Ultimate transparency. Seamless communication. Better customer experience.
PacRim uses ClientConnect visual intelligence to keep you informed and help you make decisions when it comes to maintaining your facility.
Cloud-Based Visual Service Reports Complete With Photos & Videos
Visual Insight = Trust & Transparency
PacRim ClientConnect’s cloud-based Visual Intelligence platform leverages photos and videos to seamlessly provide both technicians and facility managers an easy-to-digest overview of maintenance status, repairs, and recommendations.
Video and Audio Breakdown
PacRim technicians use video to walk through a summary of outcomes from service requests, providing insights into equipment status, and sharing any further recommendations for repairs and preventative maintenance.
All visual content is intelligently tagged within the database and made available through easy-to-share web-links delivered to you. No tedious data exchanges or security complications to worry about.
Formats Match Your Preference
Receive video and photo reports via text message, email, and/or right inside your service receipt. Something specific you want to see monitored in your updates? Just let us know, and we’ll make that part of your deliverable.
Promoting Trust and Transparency
Trust and transparency are the foundation for any meaningful relationship. At PacRim, we strive to honor those values and build and maintain strong relationships with every one of our customers.
Not sure when to replace a piece of equipment? Combine maintenance data with visual reports for end-to-end insights that help you plan for major capital investments and know when the time is right.
By backing up major repairs and recommendations with visual documentation, we paint a vivid maintenance picture for facility managers, keeping them informed and up to date on their equipment.
Don’t just take our word for it — receive visual confirmation when maintenance orders have been completed and see the reasoning behind any further suggestions.
PacRim ClientConnect Visual Intelligence in Action
A Customer’s, Technician’s, and Manager’s Best Friend
Evolving Job Site History
Photos and videos accumulate in a single database, available to you and accessible through shared web-links.
Documentation of work performed and any additional recommendations provided to you in visual detail.
Access to Historical Data & Remote Support
Insight into previous repairs and recommendations on every site allows our technicians to spot and prevent potential recurring issues.
If a technician ever needs assistance, he or she can connect remotely with another one of our experts — without adding hours to the job, having to roll another truck to your site, or requiring an extra visit.