
Case Study

08/01/2021
The Lee Thompson Co
Overview Founded in 1961 by Lee Thompson, The Lee Thompson Co. provides exceptional heating, cooling, and air quality services throughout Southwest Texas and Houston. With services ranging from complete repairs to new product installation, The Lee Thompson Co. team prides itself on offering outstanding workmanship and customer courtesy on every residential and commercial job. Their […]
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07/27/2021
Riddleberger Case Study
Overview Founded in 1940, Riddleberger Brothers Inc., provides premier full-service plumbing, mechanical, service, controls, and design-build throughout Virginia and West Virginia. With over 75 years of experience, Riddleberger has a longstanding history of providing quality work and excellent craftsmanship. Committed to remaining up-to-date on the latest trends and mechanical contracting technology, Riddleberger adopted XOi […]
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07/19/2021
Alpha & Omega Case Study
Overview Alpha & Omega Restaurant Equipment Repair is a customer-centric, commercial equipment service provider. This Arizona-born company offers restaurants, hotels, hospitals, and schools complete food service equipment repairs, commercial equipment installations, custom planned maintenance programs, and HVAC services. Dedicated to providing prompt, courteous, and professional service, Alpha & Omega sets themselves apart from their competitors […]
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06/29/2021
Malachy Parts and Service Case Study
Overview Founded over three decades ago with a goal of changing the way service was done in New Jersey, Malachy Parts & Service is devoted to providing the highest standards of quality service, technology, training, and education. With a rich history, legacy, and reputation for being an honest, hardworking name in the industry, Malachy has […]
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05/25/2021
SAM Service Case Study
Overview SAM Service, Inc. is the premier choice for solving commercial kitchen equipment, HVAC, and refrigeration needs in select regions of Georgia and Florida. From on-demand service, planned maintenance, new equipment installation, and everything in between, SAM Service prides themselves for setting the “gold standard” for work quality and customer satisfaction. In order to better […]
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04/21/2021
Heritage Home Service Case Study
Overview Founded in 1986 by brothers Steve and Craig Chartier, Heritage Home Service provides residential plumbing, heating, cooling and electric services to New Hampshire and Massachusetts. With a focus on being the service provider with the happiest customers, Heritage has revolutionized their business by putting each customer first. They take the time to learn exactly […]
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04/21/2021
Guardian Environmental Services Case Study
Overview Established in 1992, family owned, Guardian Environmental Services Ltd., provides HVAC services throughout the United Kingdom (UK). This group of highly trained engineers is committed to meeting and exceeding the expectations of every client. With a focus on high quality and tailored services, Guardian’s mission is to provide cost effective maintenance and installation solutions […]
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03/25/2021
Atlantic Constructors Case Study
Overview Founded in 1985, Atlantic Constructors, Inc. (ACI) is Central Virginia’s leading service and construction provider for commercial and industrial markets. XOi offers the ACI Richmond and Newport News Service/Special Projects Division a full range of self-performed services, helping ACI’s highly trained employees provide high-quality solutions and timely decisions to meet the needs of their […]
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03/17/2021
Vaughan Comfort Services Case Study
Overview Since 1937, Vaughan Comfort Services has served the South Jersey Community as a full-service HVAC and plumbing company with a commitment to providing services with quality, integrity, honesty, and accountability. It is because of this commitment, value, and service, that customers have maintained a long lasting relationship throughout the years. In order to improve […]
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07/09/2020
How to Talk to Your Clients During the COVID-19 Crisis ft. Heather Ripley
As the global pandemic continues to shape the world around us, transparency and communication with your customers is more important than ever. In our latest excerpt from our recent virtual trade show, Heather Ripley, Owner & Founder, Ripley PR, provides tips and guidelines for effectively communicating with customers during the ongoing crisis.
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06/25/2020
The Triple Bottom Line & How Our Decisions Affect All These
In our latest excerpt from our recent Virtual Trade Show: The Show Must Go On[line], Ray Isaac, President & CEO, Isaac Heating & Air Conditioning, discusses the challenges that have been caused by the ongoing pandemic and how Isaac Heating & Air Conditioning has shifted its decision making process to adapt their business and services to our new normal.
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06/18/2020
How to Use Technology to Shift Your Business and Keep Moving Forward ft. Aaron Salow
In our third excerpt from our virtual tradeshow, The Show Must Go On[line], our own Aaron Salow discusses the current shift to more digital and remote styles of work and communication occurring in the field service industry. In the session, we discuss how modern technology can be used to help service techs safely practice social distancing while on the job while also saving time and money and improving customer satisfaction.
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