XOi Technologies | Piedmont Visual Intelligence Platform

Piedmont Service Group

Modern Service Reporting for a Better Customer Experience

Complete transparency. Seamless communication. Improved customer satisfaction. Piedmont utilizes visual intelligence to help you make better, more informed decisions when it comes to maintaining your facility.

Cloud-Based Visual Service Reports Complete With Photos and Videos

Visual Insight = Trust and Transparency

Piedmont’s cloud-based Visual Intelligence platform leverages photos and videos to provide both technicians and facility managers an easily digestible overview of maintenance status, repairs, and recommendations.

Video and Audio Breakdown

Piedmont technicians use video to walk through a summary of service request outcomes to provide insights into equipment status and share any further recommendations for repairs and preventative maintenance.

Everything You Need in a Single Location

Readily view job site videos, photos, and supporting PDF manuals and equipment specifications from a centralized database - easily accessible via shared web-links.

Streamlined Access and Organization

All visual content is intelligently tagged within the database and made available through easy-to-share web-links. No tedious data exchanges or security complications to worry about.

Customizable to Match Your Needs and Preferences

Receive video and photo reports via text message, email, and/or directly inside your service receipt. Something specific you want to see monitored in your updates? Just let us know, and we’ll make that part of your deliverable.

Promoting Trust and Transparency

Trust and transparency are the foundation of all meaningful relationships. At Piedmont Service Group, we strive to honor those values to build and maintain strong relationships with every one of our customers.

Not sure when to replace a piece of equipment? Utilize in-depth maintenance data and visual reports to better plan for major home investments and know when the time is right.

Back up major repairs and recommendations with visual documentation to paint a vivid maintenance picture for homeowners, keeping them informed and up to date on their equipment.

Don’t just take our word for it - receive visual confirmation when maintenance orders have been completed and see the reasoning behind any further suggestions.

Piedmont Service Group Visual Intelligence in Action

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A Customer’s, Technician’s, and Manager’s Best Friend

Evolving Job Site History

Photos and videos accumulate in a single, centralized database.
Readily access documentation on work performed and any additional recommendations in visual detail.

Access to Historical Data and Remote Support

Insight into previous repairs and recommendations on every site, allowing technicians to spot and prevent potential recurring issues.
If a technician needs assistance, he or she can connect remotely with another one of our experts — without adding hours to the job, rolling another truck to the site, or requiring another visit.