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Aire Serv of East Central Minnesota Case Study

Footprint
East Central, MN

Number of Techs
8

Number of Customers
100+

Field Service Software Integration
Service Titan

“We have a 17% increase in average tickets in maintenance and a 25% increase in service. This is just the beginning with XOI … I expect these numbers to go up even higher.”


NATHAN BLEES
Service Manager

About Aire Serv of East Central Minnesota

Aire Serv of East Central Minnesota is a locally owned and operated AC company with a team of certified heating and air conditioning technicians that are ready to tackle problems big and small. The team performs commercial and residential furnace and AC service in East Central MN.

Challenges

The team at Aire Serv struggled to consistently add on additional tasks and accessories to produce high ticket calls. While the techs were meeting their minimum goals of adding on recommendations to each job, they couldn’t get the value across to the customer as well without a visual report.

Approach

By implementing XOi, Aire Serv was able to put visual process and consistency in place. The software helps technicians educate the customer by communicating what’s going on with their system, while providing visuals of recommendations and required repairs. The team at Aire Serv is having a much easier time tracking every additional task, accessory, AP’s, turn overs, average tickets, and revenue per hour.

Results

The technicians at Aire Serv of East Central MN are seeing their hard work and customer focused approach paying off. Using XOi has led to easier follow ups with customers and higher tickets. Aire Serv has seen a 17% increase in average tickets in maintenance and a 25% increase in service.

With XOi, Aire Serv of East Central Minnesota has been able to:
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    Increase their average maintenance ticket from $347 to $415
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    Increase their average service ticket from $551 to $730
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    Increase transparency and trust with their customers

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