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Comfort Systems Southwest Case Study

Footprint
Arizona and New Mexico

Number of Techs
38

Number of Customers
275

“XOi is great for sharing videos, pictures, and audio with customers. It allows them to see and understand the truth behind why something needs to be repaired or replaced.”

 

Jimmy Bennett
Service Director

Overview

Founded in 1962, Comfort Systems USA Southwest focuses on designing, building, and maintaining services in Arizona and New Mexico. With a primary focus on customer service and satisfaction, Comfort Systems Southwest places a large emphasis on honesty, integrity, and innovation in their work.

In order to help their team deliver the highest level of customer excellence, the Comfort Systems Southwest team implemented the XOi Vision app to improve transparency and understanding with customers through visual documentation. As the Comfort Systems team continues to incorporate new technologies into their everyday operations, Vision has played a large role in improving internal processes with its ease of use for technicians, visual documentation and streamlined communication for customers, and enhanced quality control for managers.

“You’re seeing what the technician is seeing firsthand,” said Amanda Searcy, Support Services Manager. “It allows our customers to see everything that our technicians see. It’s like a show and tell hour.”

Partnering With XOi

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    Transformed Service & Customer Experience
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    Increased Transparency w/ Visual Documentation
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    Streamlined Internal Processes
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    Improved Quality Control & Monitoring
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    Ease of Use for Technicians