XOi has been named one of the 2023 Inc. 5000 companies. Read the news.

Home / Case Study / Engineered Cooling Services

Engineered Cooling Services

Engineered Cooling Services provides HVAC Repair & Replacement, Operational Assessment, Planned Maintenance, Emergency Repair, Indoor Air Quality, Energy Optimization, Chiller Re-Tubing, Controls Division, Project & Design Retrofits, and Rental Program to the Southeast, Gulf Coast, Florida, Georgia, Alabama and Mississippi. They deliver value beyond an HVAC service agreement by helping reduce the cost and worry of owning and operating a facility, with skilled technicians keeping mission critical facilities running at peak performance.



Engineered Cooling Services was looking for a better way to communicate possible equipment issues with customers and to make the customer decision making process smoother.



XOi was able to provide Engineered Cooling Services the needed gateway between business and customer and have a positive impact across the whole organization.

“XOi has improved many departments within our organization” says Stacy Brock, Business Systems Manager. “Specifically, our purchasing and inside sales departments have increased efficiency and turnaround time by having the needed equipment information at our fingertips.”

Beyond that, Engineered Cooling Services continues to find different ways to utilize XOi technologies.

“We use XOi for our fleet inspections and this has proved to be very beneficial in having the ability to keep track of the inspections completed monthly, and to monitor our fleet as to which are in need of repairs. We have also recently started utilizing XOi to track Job Safety Analysis completed in the field. Safety is one of our main concerns and this allows our technicians to easily and quickly identify any safety concerns with a direct and immediate notification to the manager.”



When asked about the main benefit of utilizing XOi, Stacy says, “ That would probably be the history. To be able to pull up any call since the inception of XOi and review what the technician found and completed is invaluable. Plus, it’s beyond cool to be able to share that with our customers!”

Southeast, Gulf Coast: Florida, Georgia, Alabama, Mississippi
Number of Techs
Number of Customers
Field Service Software Integration
Key2Act, MobileTech, Schedule, Teams, Microsoft Great Plains
“XOi has been a game-changer for our industry. We are leading the way in the HVAC Service World with this technology. No other company around offers anything like this, setting us so far above our competition, we are out of reach.”
Stacy Brock
Business Systems Manager

Let’s Get to Work

Fill out the form below to request a personalized demo.