Engineered Cooling Services

Engineered Cooling Services provides HVAC Repair & Replacement, Operational Assessment, Planned Maintenance, Emergency Repair, Indoor Air Quality, Energy Optimization, Chiller Re-Tubing, Controls Division, Project & Design Retrofits, and Rental Program to the Southeast, Gulf Coast, Florida, Georgia, Alabama and Mississippi. They deliver value beyond an HVAC service agreement by helping reduce the cost and worry of owning and operating a facility, with skilled technicians keeping mission critical facilities running at peak performance.

Challenges

Engineered Cooling Services was looking for a better way to communicate possible equipment issues with customers and to make the customer decision making process smoother.

Approach

XOi was able to provide Engineered Cooling Services the needed gateway between business and customer and have a positive impact across the whole organization.

“XOi has improved many departments within our organization” says Stacy Brock, Business Systems Manager. “Specifically, our purchasing and inside sales departments have increased efficiency and turnaround time by having the needed equipment information at our fingertips.”

Beyond that, Engineered Cooling Services continues to find different ways to utilize XOi technologies.

“We use XOi for our fleet inspections and this has proved to be very beneficial in having the ability to keep track of the inspections completed monthly, and to monitor our fleet as to which are in need of repairs. We have also recently started utilizing XOi to track Job Safety Analysis completed in the field. Safety is one of our main concerns and this allows our technicians to easily and quickly identify any safety concerns with a direct and immediate notification to the manager.”

Results

When asked about the main benefit of utilizing XOi, Stacy says, “ That would probably be the history. To be able to pull up any call since the inception of XOi and review what the technician found and completed is invaluable. Plus, it’s beyond cool to be able to share that with our customers!”