Footprint
Northern and Southern California
Footprint
Northern and Southern California
Number of Techs
55
Number of Maintenance Contracts
2,500
“We’re capturing XOi content—physical video, pictures—onto quotes which has expedited how fast those quotes are approved. We seem to get less contested quotes, less questions.”
JASON SAUNDERS
Service Operations Manager
SitelogIQ is a full-service facilities solution provider with 170 employees work in the field, and 55 technicians dedicated to the service business doing repair, maintenance, and warranty work serving the state of California. The company specializes in mechanical contracting, HVAC, and energy projects.
Although they initially purchased XOi to help technicians, the company realized many additional benefits, including increased customer transparency, more efficient workflows and processes, standardized lead handling workflow, expedited customer quote acceptance, new training material, and more.
“If we can show them rather than tell them, it gives them a nice verification,” explained Service Manager, Eric Yocum. “We’ve had some customers tell us right away that they want video on every future work order.”
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