fbpx

Snellville Case Study

Footprint
Georgia – East Atlanta, Greater Gwinnett, East Georgia

Number of Techs
7

Number of Customers
1,200

Customers’ need to see what’s going on behind the scenes. XOi makes it easier to show and tell that story.“XOi is great for sharing videos, pictures, and audio with customers. It allows them to see and understand the truth behind why something needs to be repaired or replaced.”

 

Eric Medina
Sales Manager

Overview

Snellville Heating, Air, and Plumbing was founded in 1988 by Don Vansant and his partner at the time. Eight years later, the two parted ways and Don brought his son David on as a new partner. Following the recession in 2008, their team scaled back and a new vision for the company emerged. Since then, Snellville has been 100% focused on residential service and replacement work.

With dedication to providing homeowners expert service and repairs, Snellville sought a solution to improve transparency, communication, and job execution and documentation for their customers. The goal was to improve customer trust and differentiate their service offering by providing better visibility and work validation.

Since implementing XOi, Snellville has greatly improved customer interactions and satisfaction by providing a visual overview of site conditions to customers before, during, and after each service. Through automated workflows and visual documentation, XOi has helped Snellville increase sales, reduce customer credits, decrease call backs, and shorten the customer decision making process.

“XOi has given us a streamlined way to send crucial proof to customers,” said Eric Medina, Sales Manager. “We factor the solution into our future business plans on every call, every day.”

Partnering With XOi

  • null
    Increased Service Request Completion
  • null
    Increased Tech Recommended Repairs
  • null
    Reduced Customer Credits & Call Backs
  • null
    Easy 2 Week Adoption & Training Process
  • null
    Increased ROI