XOi Technologies | Reliable Visual Intelligence Platform

Reliable

Bring efficiency, transparency, and expertise to every service job.

Reliable utilizes modern technology to ensure every job is done right the first time. By implementing a holistic communication platform, we are able to provide seamless communication and transparency between our techs, managers, and customers. This allows our techs to capture and share photos and videos before and after each job, the app making it easier for you to see and understand the ins and outs of every job.

Your All-In-One Communication Tool

Visual Insight = Trust & Transparency

Reliable’s cloud-based Visual Intelligence platform leverages photos and videos to seamlessly provide both technicians and facility managers an easy-to-digest overview of maintenance status, repairs, and recommendations.

Video and Audio Breakdown

Reliable technicians use video to walk through a summary of outcomes from service requests, providing insights into equipment status, and sharing any further recommendations for repairs and preventative maintenance.

Everything You Need in a Single Location

Video and photos, combined with supporting PDF manuals and equipment specifications, are stored in a single database and accessible through shared web-links.

Easy Access

All visual content is intelligently tagged within the database and made available through easy-to-share web-links delivered to you. No tedious data exchanges or security complications to worry about.

Formats Match Your Preference

Receive video and photo reports via text message, email, and/or right inside your service receipt. Something specific you want to see monitored in your updates? Just let us know, and we’ll make that part of your deliverable.

Promoting Trust and Transparency

Trust and transparency are the foundation of all meaningful relationships. At Reliable, we strive to honor those values to build and maintain strong relationships with every one of our customers.

Not sure when to replace a piece of equipment? Utilize in-depth maintenance data and visual reports to better plan for major home investments and know when the time is right.

Back up major repairs and recommendations with visual documentation to paint a vivid maintenance picture for homeowners, keeping them informed and up to date on their equipment.

Don’t just take our word for it - receive visual confirmation when maintenance orders have been completed and see the reasoning behind any further suggestions.

Reliable Visual Intelligence in Action

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Saved & Centralized Job History

All completed work is automatically saved to our shared Knowledge Base – allowing techs and managers to search for a specific job by work order number, customer name, address, and any additional custom tags they may have added.

Live & Interactive Video Calling

Remote support calling allows greener techs to receive live in-depth video training and assistance if they have trouble on the job – helping them complete the job faster, avoid a second truck roll, and improve their skills.

Perform Remote Diagnostics

Allows customers to send live videos of site conditions to help better diagnose any issues before a tech sets foot on site.