Contractors using XOi typically see results that look like these:
Increase in Completed Service Requests
Increase in Revenue Per Requests
Decrease in Second Truck Rolls
Contractor’s re-service rate was averaging at 20%, while failed inspections of installed equipment were averaging about 4%.To be more time- and cost-effective, not to mention provide a better customer experience, the contractor needed to reduce these rates.
Contractor now averages a re-service rate of only 4% (down from 20%), and since implementing XOi in March 2019, has failed only one inspection.
Serving an area that is heavily populated with competing contracting firms, finding a way to stand out from competitors, improve customer service, and increase close rates is difficult.
Today, technicians are using XOi to record a short video showing the equipment to be maintained or repaired, while introducing themselves and describing the work they plan to do. Videos are tagged to a work order so it can be shown as completed. Photos and video are automatically streamed to the cloud, creating one central repository of visual evidence.
Tech-identified close rate has increased by 25% and the sales team feels empowered because consistent photos/videos are being delivered to their client as part of preventative maintenance (PM) sales proposals. This has increased their PM contract close rates by 20%.