Contractors using XOi typically see results that look like these:
On average, the contractor was providing 14 customer credits per month due to billing disputes. The contractor didn’t have any evidence on which they could prove or disprove these claims, so they had no choice but to issue the credits and concede to additional work in order to keep the customers.
Contractor’s technicians now capture video documentation of “before” and “after” site conditions on every job, providing it to every customer to validate their work.
Contractor now averages ONE customer credit per month through providing consistent video documentation.
Serving an area that is heavily populated with competing contracting firms, finding a way to stand out from competitors, improve customer service, and increase close rates is difficult.
Today, technicians are using XOi to record a short video showing the equipment to be maintained or repaired, while introducing themselves and describing the work they plan to do. Videos are tagged to a work order so it can be shown as completed. Photos and video are automatically streamed to the cloud, creating one central repository of visual evidence.
Tech-identified close rate has increased by 25% and the sales team feels empowered because consistent photos/videos are being delivered to their client as part of preventative maintenance (PM) sales proposals. This has increased their PM contract close rates by 20%.