🏆 Getting a customer up & running on the same day they discover an issue on site is a HUGE win for service techs.
When technicians need answers on a job, expecting them to sit on hold for hours waiting for a virtual service tech is not reliable, nor is it a good use of time or resources.
The modern solution to a virtual service center is a virtual mentor, XOi’s in-house agency made up of experienced technicians and mentors with 20+ years on the job. Trusted virtual mentors like Jesse Hill & Michael Ramsey will give technicians the answers they need in a pinch, but are trained to walk a technician through the problem—troubleshoot, teach repeatable processes, and provide on the job training in the moment.
