XOi Recognized with Multiple Accolades from Capterra, Software Advice and GetApp in 2025
Key Takeaways
See clearly
Real-time data replaces guesswork about how your field operations actually perform.
Act faster
Transform insights into action with tools built for field service teams.
XOi Recognized as a 2025 Top-Rated Software Platform by Gartner Digital Markets
XOi has been recognized as a 2025 Top-Rated Software platform across multiple flagship reports from Gartner Digital Markets brands, including:
- Capterra
- Software Advice
- GetApp
The recognition reflects positive feedback from users across the field service industry who rely on XOi to improve technician workflows, operational efficiency, and customer communication.
What Customers Are Saying
Users highlighted several areas where the platform delivers value, including:
- Workflow customization
- Technician enablement
- Improved operational consistency
- Better customer communication
- Increased service efficiency
One reviewer on Capterra shared:
“The solution is very customizable to user needs. Workflows allow individual markets to tailor responses to meet their customer and office needs and build a consistent technician and customer experience.”
Another customer noted:
“Overall, I'm impressed with what XOi has to offer. I also look forward to the new features that gets added to enhance our experience with using the product.”
A third reviewer emphasized the operational impact of the platform:
“Our partnership with XOi allows us to stay in front of technology by being more efficient. That documentation improves communication [and] validates the work performed for our customers.”
Looking Ahead to 2025
As XOi continues evolving its platform, the company remains focused on building technology that better supports technicians, service organizations, and customers across the asset lifecycle.
The recognition marks another milestone in XOi’s ongoing efforts to improve operational transparency, service efficiency, and connected field intelligence for the skilled trades industry.
About Gartner Digital Markets
Gartner Digital Markets operates several major software discovery platforms that help businesses research and evaluate technology solutions through verified customer reviews and industry analysis.
Its platforms, including Capterra, GetApp, Software Advice, and UpCity, collectively serve millions of software buyers annually across global markets.
Disclaimer
The Gartner Digital Markets badges referenced from Capterra, GetApp, and Software Advice are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used with permission.
The awards are based on individual end-user reviews, ratings, and documented methodologies. They do not represent endorsements from Gartner or its affiliates.
FAQs
How do you measure operational efficiency?
Efficiency lives in the details. Track how long jobs take, how much time technicians spend traveling versus working, and where gaps appear between appointments. The numbers tell you what's working and what's costing you time.
What makes scheduling actually work?
Good scheduling considers travel time, technician skills, job complexity, and customer preferences. When you can see all these factors together, you stop creating routes that waste hours on the road. Smart scheduling is the foundation of better operations.
Why does visibility matter so much?
You can't improve what you can't see. Real visibility shows you exactly what's happening in the field, not what you assume is happening. That clarity lets you make decisions based on facts instead of guesses.
What's the real cost of poor operations?
Poor operations drain money through wasted travel time, scheduling conflicts, missed follow-ups, and customer dissatisfaction. The cost compounds over time. Better operations aren't just an improvement, they're a necessity for staying competitive.
How can data improve team performance?
Data reveals patterns in how your team works. You see which technicians excel, where training gaps exist, and which processes slow people down. Armed with this knowledge, you can coach smarter and build stronger operations.
Need more help?
Reach out to our team for guidance on your specific situation
Explore more on this topic
You might also be interested in these resources
Ready to put your asset data to work?
See how XOi turns asset intelligence into better outcomes for every stakeholder in the field service ecosystem.
