Harris dispatchers keep jobs on track with a level of precision and accountability that sets the tone for the entire operation. Their work has always been built on accuracy and follow-through. Before XOi, that meant taking extra time to review and clean up field notes, confirm details, or combine updates from multiple sources to make […]

The Challenge Tolin Mechanical has been a strong partner in adopting XOi’s technology to meet rising expectations from both clients and the business. From proving service quality with visual documentation to strengthening partnerships with asset-level insights, Tolin is delivering a more transparent, data-driven customer experience. But the biggest impact has come behind the scenes — […]

Overview Engineered Cooling Services (ECS) used to rely on a custom-built quoting tool that slowed technicians down and led to missed opportunities. With XOi, they built a faster, more efficient process that hands quoting off to a dedicated team—saving time in the field and helping secure more approved work.   Challenge ECS’s in-house “Quick Quotes” […]