Brady Announces Continued Partnership With XOi
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Key Takeaways
Brady announces its continued partnership with XOi, reaffirming the two companies' shared commitment to equipping field service contractors with the technology, training resources, and operational tools they need to succeed in a competitive market.
Partnership renewed and strengthened
Brady's continued partnership with XOi reflects the long-term value both companies deliver to contractors through combined training and technology resources.
Committed to contractors
The renewed partnership deepens the connection between Brady's contractor development expertise and XOi's field technology platform.
Partnership Overview: Brady Services and XOi
GREENSBORO, N.C. – Jan. 16, 2020 – Brady Services has announced the continued partnership with field service technology company XOi to support its applied technology program, Brady Vision.
Brady Vision Program and Purpose
Brady Vision is a company-wide program designed to:
- Improve technician efficiency in daily workflows
- Increase transparency in customer communications
- Streamline jobsite communication and support
The program leverages digital tools to enhance both technician performance and customer experience.
Technician Enablement and Digital Tools
Through Brady Vision, technicians gain access to an online repository that includes:
- Equipment manuals
- Wiring diagrams
- Training videos
These resources allow technicians to resolve issues more quickly and effectively while on-site.
Real-Time Collaboration and Remote Support
The platform also enables technicians to collaborate with remote experts in real time.
This capability helps:
- Solve complex on-site issues faster
- Reduce callbacks
- Increase jobs completed per day
- Improve overall profit margins
Visual Documentation and Customer Transparency
The extended partnership with XOi also strengthens jobsite documentation practices.
Key enhancements include:
- Mandatory visual documentation at job sites
- Secure storage of job records
- Improved transparency for customers
- Faster and more informed decision-making
This added visibility helps build customer trust and improves service accountability.
Executive Commentary
Perspective from XOi Leadership
XOi CEO Aaron Salow highlighted Brady’s early adoption of the platform and long-term partnership commitment.
He noted that Brady has helped shape platform improvements and remains a cornerstone customer after continued collaboration.
About Brady Services
Brady Services is headquartered in Greensboro, North Carolina, with additional locations across the southeastern United States.
Founded in 1962, the company employs over 500 associates and provides comprehensive building solutions for commercial and industrial facilities.
Its services include:
- HVAC systems and mechanical services
- Building automation and energy conservation
- Security and access control systems
- Performance contracting and green design
- Parts, supplies, and technical support
Brady Services is also an authorized Trane franchise.
Visit: Brady Services
About XOi
XOi provides field service technology designed to improve documentation, remote support, and technician productivity.
Its platform uses technologies such as:
- Workflow automation
- Machine learning
- Computer vision
- Natural language processing (NLP)
Capabilities include:
- Real-time remote support
- Service documentation and archiving
- Jobsite visual capture
- Customer transparency tools
The company focuses on improving efficiency, reducing costs, and enhancing service quality for field technicians.
Visit: XOi
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