Field service tech company XOi announces continuing relationship with leading Pacific Northwest mechanical contractor

MacDonald-Miller Extends Partnership with XOi to Enhance Service Delivery and Customer Transparency

XOi Technologies and MacDonald-Miller Facility Solutions have announced the continuation of their long-standing partnership, reinforcing a shared commitment to innovation, operational efficiency, and exceptional customer service across the Pacific Northwest. MacDonald-Miller, a leading design-build mechanical contractor, continues to leverage XOi's technology platform to empower technicians, improve communication, and deliver actionable insights to customers.

Empowering Technicians with Connected Field Service Technology

Using XOi's AI-powered field service platform, MacDonald-Miller technicians can capture and share critical jobsite information through photos, videos, and digital documentation. This allows property managers and building engineers to gain immediate visibility into equipment conditions, maintenance needs, and service recommendations.

The platform helps technicians work more efficiently while providing customers with greater transparency into the health and performance of their building systems.

Strengthening Customer Relationships Through Transparency

Clear communication and accountability have become increasingly important in commercial building services. By providing visual documentation and real-time insights from the field, MacDonald-Miller can offer customers a more transparent service experience and build stronger long-term partnerships.

According to MacDonald-Miller leadership, XOi's technology has helped streamline operations while improving trust and engagement with customers by making technical findings easier to understand and act upon.

Supporting Operational Excellence Across the Pacific Northwest

As one of the Pacific Northwest's premier mechanical contractors, MacDonald-Miller continuously seeks innovative ways to improve service delivery and differentiate itself in a competitive marketplace. With more than a thousand employees and a strong reputation for design, retrofit, and service expertise, the company has embraced technology as a key driver of operational excellence and customer value.

By integrating XOi into existing workflows, MacDonald-Miller enables technicians to document work more effectively, improve collaboration between the field and office, and deliver higher levels of service consistency across its operations.

Driving Efficiency in a Changing Industry

As contractors continue to face workforce challenges and increasing customer expectations, technology plays a critical role in improving productivity and preserving institutional knowledge.

XOi's platform helps organizations capture valuable field data, standardize documentation, and provide technicians with the information they need to make better decisions in real time. These capabilities support greater efficiency, stronger customer outcomes, and long-term business growth.

Leadership Perspective

"XOi gives our team the tools to be true partners with our customers," said Rory Olson, Service Operations Manager at MacDonald-Miller. "Their technology has significantly streamlined our operations, which is essential to continuing success in our industry."

Aaron Salow, Founder and CEO of XOi, noted that contractors who invest in technology that integrates seamlessly into existing workflows are better positioned to adapt to industry changes and maintain a competitive advantage.

About XOi

XOi is the system of record for field service data collection and indexing, helping contractors improve communication, streamline workflows, capture critical jobsite information, and create actionable operational intelligence from the field.

About MacDonald-Miller Facility Solutions

MacDonald-Miller Facility Solutions is a leading design-build mechanical contractor serving the Pacific Northwest. The company provides HVAC, plumbing, piping, electrical, and sustainable building solutions while helping customers improve building performance, efficiency, and long-term operational outcomes.