XOi and DST partner to elevate field service solutions

Partnership Between XOi and Discovery Sound Technology

XOi announced a partnership with Discovery Sound Technology (DST), a diagnostic and analytics platform specializing in ultrasound-based equipment monitoring.

The collaboration combines AI-driven field service software with advanced diagnostic technology to improve contractor efficiency, revenue opportunities, and equipment visibility.

Integrating Ultrasound Diagnostics into Field Service Workflows

The partnership integrates DST’s ultrasound diagnostic reporting capabilities directly into XOi’s platform.

This enables field technicians to:

• Capture and input DST diagnostic reports within a single app
• Access real-time equipment health insights
• Improve documentation of mechanical and electrical systems
• Enhance preventive maintenance workflows

The integration is designed to reduce equipment failures and improve long-term asset performance.

Enhancing AI-Driven Insights and Customer Value

By combining DST’s diagnostic data with XOi’s AI and knowledge base, the platform generates more actionable insights for technicians.

These insights help contractors:

• Identify potential equipment failures earlier
• Extend equipment lifespan
• Reduce unexpected breakdowns
• Increase preventive maintenance revenue opportunities

The partnership also strengthens visual documentation and reporting capabilities for customer communication.

Executive Perspective from Discovery Sound Technology

Brett Shaw, president and CEO of DST, highlighted the value of combining ultrasound diagnostics with XOi’s platform.

He emphasized benefits such as:

• Improved transparency between technicians and customers
• Stronger long-term customer relationships
• Reduced surprise equipment failures
• Lower overall maintenance costs

Executive Perspective from XOi

Aaron Salow, founder and CEO of XOi, noted that integrating DST’s ultrasound technology creates a seamless experience for technicians.

He emphasized that the partnership helps:

• Simplify service workflows
• Strengthen customer communication
• Provide a competitive advantage for contractors
• Improve trust through better documentation and transparency

Platform Capabilities and Contractor Benefits

XOi provides contractors with tools that unify data collection, diagnostics, and field operations.

Core capabilities include:

• AI-powered jobsite insights
• Visual documentation tools
• Remote support and mentoring
• Asset and equipment management
• Workflow automation and reporting dashboards

Customer outcomes cited by the company include:

• 20% reduction in task completion time
• $1.4 million in additional contract revenue
• 40% reduction in second truck rolls

About Discovery Sound Technology

Discovery Sound Technology (DST) develops ultrasound-based diagnostic systems designed for predictive and planned maintenance.

Its technology enables technicians to:

• Detect mechanical, electrical, hydraulic, and pneumatic issues
• Identify leaks and electrical faults early
• Validate equipment health in real time
• Produce detailed diagnostic reports with visual documentation

DST’s platform is designed to reduce equipment failures and improve maintenance planning across industrial systems.

Visit: Discovery Sound Technology

About XOi

XOi builds technician-first smart technology for commercial and residential field service organizations.

The platform connects people, equipment, and data through:

• AI-driven workflows
• Visual documentation
• Knowledge and diagnostics systems
• Field service analytics
• Asset lifecycle insights

Visit: XOi