XOi Technology Supports Carrier's Digital Advantage Dealer Program

Collaboration Between XOi and Carrier

XOi announced an enhanced collaboration with Carrier to improve field service efficiency across Carrier’s nationwide dealer and distributor network.

The partnership strengthens Carrier’s digital ecosystem by integrating XOi’s technician-focused tools into real-time service workflows.

Supporting Carrier Digital Advantage

The collaboration supports the Carrier Digital Advantage program, a connected suite of tools designed to improve dealer productivity and service quality.

Through integration with XOi, technicians gain:

• Faster access to technical support resources
• Real-time troubleshooting assistance
• Improved installation and maintenance guidance
• Streamlined communication across dealer networks

This helps reduce service delays and improve customer outcomes.

Improved Communication Across Dealers and Distributors

Industry partners emphasized the value of better coordination across the service ecosystem.

Key improvements include:

• More efficient issue reporting and resolution
• Faster access to technical knowledge bases
• Improved alignment between distributors and support teams
• Real-time visibility into field service needs

These enhancements help technicians deliver more consistent HVAC service.

Executive Perspective from Carrier

Carrier leadership highlighted that the integration enables:

• Stronger support for field technicians
• Improved access to training and documentation
• Higher efficiency in resolving service requests
• Better customer service outcomes

The collaboration reinforces Carrier’s goal of delivering a more connected service experience.

Executive Perspective from XOi

XOi CEO Aaron Salow noted that expanding the partnership helps:

• Improve real-time communication across service teams
• Align distributor and technician workflows
• Enhance decision-making in the field
• Support Carrier’s broader service quality objectives

He emphasized the importance of connecting people, equipment, and data in real time.

Platform Capabilities for Field Service Teams

XOi provides a digital platform designed to improve technician performance and operational efficiency.

Core capabilities include:

• Remote support and troubleshooting tools
• Visual documentation of service work
• Equipment and jobsite data capture
• Knowledge base access and training resources
• AI-powered workflow and analytics tools

These tools help technicians complete jobs more efficiently and accurately.

About Carrier

Carrier is a global leader in heating, air conditioning, and refrigeration solutions, serving residential, commercial, and industrial markets worldwide.

Its service ecosystem focuses on:

• HVAC installation and maintenance
• Distributor and dealer network support
• Energy-efficient building solutions
• Advanced climate control technologies

Visit: Carrier

About XOi

XOi builds technician-first smart technology for commercial and residential field service organizations.

Its platform connects:

• Field technicians
• Equipment and asset data
• Service organizations and distributors
• Real-time jobsite intelligence

The company focuses on improving productivity, transparency, and service quality across the field service ecosystem.

Visit: XOi