XOi Resources

Customer Stories

See how real businesses across the field service ecosystem drive ROI with XOi.

Featured Customer Story

5-tech contractor generates $135K in 31 days using equipment data to target R22 systems

Using XOi data, a small contractor launched a targeted campaign that generated $135K in revenue in just 31 days. Proactive outreach and equipment insights enabled faster sales and higher conversion rates.

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Customer stories archive

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Gardiner routes 99% of technician-generated leads through a standardized workflow

Gardiner standardized technician-generated lead capture with XOi, increasing visibility and ensuring consistent follow-up. The result was higher engagement, improved tracking, and more revenue opportunities from the field.

ECS reduces TRIR by over 50% and strengthens safety compliance with standardized workflows

ECS transformed jobsite safety by digitizing workflows with XOi, cutting incident rates and improving compliance. Real-time visibility and standardized processes strengthened both safety culture and customer trust.

J.M. Brennan doubles quote close rate to 65-70% with field-driven sales workflows

By extending XOi into sales workflows, JM Brennan accelerated quoting and doubled close rates. Real-time field data enabled faster decisions and unlocked significant new revenue opportunities.

February 19, 2025

Warwick Mechanical uncovers 4,000+ sales opportunities with improved asset visibility

Warwick improved service documentation and uncovered new revenue opportunities using XOi. Better workflows and visibility reduced inefficiencies while enhancing the overall customer experience.

December 17, 2024

Batchelor's Service increases dataplate capture from 50% to 100% with standardized documentation

Improved field documentation with XOi helped Batchelor's Service eliminate customer disputes, streamline installs, and uncover new sales opportunities. With complete asset data and visual records, the team now operates with greater efficiency and confidence.

August 30, 2024

Comfort Systems NW reduces warranty expenditures by 10% to 20% with visual proof of work

Comfort Systems NW improved field documentation and customer communication by leveraging XOi's photo, video, and AI-driven workflows. The result was stronger customer trust, faster quoting, and reduced costs tied to warranty claims and service disputes.

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