April 7, 2026
XOi has been recognized with the Best for Customer Satisfaction distinction for field service management software in 2026 by Software Advice; an accolade determined entirely by feedback from the people using the solution every day.
That kind of recognition carries weight. A 4.9 out of 5 overall rating on Software Advice’s verified user reviews reflects something that can’t be engineered by a marketing team: consistent follow-through in the field, at scale, over time.
Customer satisfaction in the skilled trades runs deeper than a good product experience. It’s built through trust; between contractors and their techs, between service organizations and the asset owners depending on them. When the people doing the work say a solution is making their jobs better, that’s the proof that matters.
The recognition from Software Advice matters because it comes from the people doing the work. Here’s a closer look at what they’re saying:
“The XOi team is focused on providing service and a product that meets the needs of their customers. They truly focus on what is important for their customers versus what they want to produce.”
— Software Advice verified user
“The experience with XOi has been excellent. The team is great to work with, the company is always thinking of better and new ways to do things, pivots quickly based on customer needs, and has a great roadmap for the future.”
— Software Advice verified user
“Could not ask for better people to work with. Always coming up with ideas on how to make your ideas real and better. Constantly energetic and positive in helping with integrating products into our daily usage.”
— Software Advice verified user
That’s the standard we that every team at XOi is fighting to earn.
The skilled trades are moving fast. New assets, new demands, new generations of technicians entering the field. Our job is to stay ahead of that curve alongside every contractor, technician, and asset owner counting on us to deliver. This recognition is a data point, not a destination. The best work is still ahead.
About XOi
XOi, the only data intelligence solution for the asset lifecycle, is purpose-built for the field service industry. XOi acquires, enriches, and surfaces asset data, connecting and delivering the right information to the right person at the right time. XOi empowers technicians, manufacturers, distributors, service providers, asset owners, and CMMS technology providers to reduce costs, grow revenue, and increase uptime. It’s the intelligence that keeps the world running™.
Disclaimer: Software Advice’s independent and objective insights help software buyers evaluate which systems are most appropriate for their needs. Those insights are driven by proprietary data generated using the research methodologies.
