Digital Transformation – Changing the Conversation in Kitchen Equipment Service ft. Rich Malachy

In part one of our kitchen equipment video series, Rich Malachy, CEO of Malachy Parts & Services, joins our own Cory Determann to discuss how video and mobile technology are transforming the way kitchen equipment service technicians deliver valuable service results and improve transparency and trust with customers.

Tune in to the full interview as we discuss:

  • How Rich got his start in the kitchen equipment service industry
  • The specific ways the kitchen equipment industry differs from other service industries
  • How Malachy Parts & Services is utilizing XOi to improve on the job processes
  • Specific ROI Malachy has seen since implementing XOi
  • How XOi can be utilized to improve technician training and troubleshooting while on the job

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