Abdallah and Prince enhance XOi's AI leadership team

Leadership Appointments at XOi

The leading provider of digital solutions for field service teams has named Bashir Abdallah as Chief Product Officer and promoted Jeff Prince to Executive Vice President of Engineering, reinforcing its commitment to AI-based innovation.

XOi is a leading provider of technician-first smart technology for commercial and residential field service companies and continues to expand its leadership team to support growth and innovation.

Commitment to AI Innovation

The leadership changes reflect the company’s ongoing investment in innovative artificial intelligence solutions designed to drive efficiency, profitability, and growth for contractors.

Powered by one of the industry’s most robust collections of tech-enablement data, XOi’s AI-based platform continues to advance the evolution of field service technology.

Executive Perspective on Company Mission

“Our mission at XOi is to shape the future of field service and transform how contractors and technicians connect with customers,” said Aaron Salow, founder and CEO.

He added that Bashir Abdallah and Jeff Prince bring strong expertise that will help accelerate the company’s evolution through a combination of data and AI.

New Chief Product Officer: Bashir Abdallah

As Chief Product Officer, Abdallah will lead product vision and strategy, strengthening the company’s AI applications and expanding use of its proprietary knowledge base.

He brings more than 15 years of experience building technology solutions for contractors, OEMs, and multi-location brands. Prior to joining, he served as CPO at ServiceChannel.

Abdallah noted his focus on user-centric solutions for complex challenges and expressed enthusiasm about extending the company’s mission and reach.

Executive Vice President of Engineering: Jeff Prince

Jeff Prince, who joined XOi in 2019 as Vice President of Engineering, has been promoted to Executive Vice President of Engineering.

In his expanded role, he will lead engineering teams supporting the company’s continued growth and evolution of its industry-leading software platform.

Prince emphasized the impact of the company’s technology on users and highlighted its position at the forefront of AI-driven field service innovation.

Platform Capabilities and Customer Impact

XOi provides field service contractors with tools for managing and leveraging data from both current jobs and historical projects.

Its platform includes:

• Data collection and documentation tools
• Virtual support and mentoring capabilities
• Actionable insights powered by jobsite data
• Asset and team management features
• Operational dashboards built on AI and analytics

Users report outcomes such as:

• A 20% reduction in task completion time
• $1.4 million in additional replacement and preventive maintenance contract revenue
• A 40% reduction in second truck rolls

About XOi

XOi is a technician-first smart technology provider for commercial and residential field service companies, working to connect people and equipment, improve transparency in decision-making, and enable more predictable outcomes.

Built for an industry traditionally underserved by technology, the platform equips field service professionals with tools for remote support, visual documentation, on-the-job insights, training resources, asset management, and analytics dashboards.

The company focuses on improving productivity, elevating customer experience, and helping close the skilled labor gap through AI-driven innovation.

Visit: XOi