XOi Amplifies Field Service Innovation with New Strategic Investment and Acquisition

Strategic Investment in XOi by KKR

XOi announced a major strategic milestone following an investment from funds managed by KKR and the acquisition of Specifx.

The move strengthens XOi’s ability to expand its jobsite-focused technology platform across the field service ecosystem.

Acquisition of Specifx

As part of the transaction, XOi acquired Specifx, an on-demand data enrichment and metadata retrieval platform for field service equipment.

The acquisition enhances XOi’s ability to:

• Expand equipment data coverage
• Improve asset-specific insights
• Strengthen diagnostics and performance intelligence
• Support more precise field workflows

Specifx’s technology is integrated into XOi’s broader Insights product, improving equipment-level intelligence for technicians and contractors.

Expansion of the Field Service Data Ecosystem

The combined capabilities of XOi and Specifx aim to unify operational and proprietary data across the field service lifecycle.

This enables improved support for:

• Technicians in the field
• Field service providers
• Distributors
• Original equipment manufacturers (OEMs)

The platform is designed to streamline workflows and improve decision-making across mechanical, electrical, and plumbing industries.

Executive Perspectives on Growth and Innovation

View from XOi Leadership

Founder and CEO Aaron Salow described the investment as a key milestone in expanding the company’s system of work for the field service industry.

He emphasized the company’s focus on:

• Sustainability
• Profitability
• Operational transparency
• Meeting evolving industry complexity

He also highlighted the importance of building tools that support multiple stakeholders across the ecosystem.

View from KKR

Jake Heller, Partner and Head of Technology Growth at KKR in the Americas, noted that XOi’s platform stands out for its ability to unify workflows and normalize asset-specific field data.

He added that the acquisition of Specifx strengthens XOi’s data capabilities and long-term innovation potential.

View from Specifx

Specifx founder and CEO Ryan Martineau described the partnership as an opportunity to accelerate next-generation, asset-centric solutions for HVAC and related industries.

He emphasized alignment between the companies’ mission and customer base as a driver for integration.

How the Platform Has Evolved

XOi positions its platform as a centralized hub connecting field technicians, equipment data, and manufacturers.

Key capabilities include:

• AI-powered workflows
• Asset and team management tools
• Knowledge base and diagnostic support
• Revenue-generating field insights
• Equipment data capture and enrichment

The integration of Specifx enhances these capabilities with deeper metadata and equipment intelligence.

About XOi

XOi builds jobsite-focused software that connects field technicians to critical equipment data and operational workflows.

Its platform helps contractors improve:

• Productivity
• Data consistency
• Customer transparency
• Revenue performance through actionable insights

Visit: XOi

About KKR

KKR is a global investment firm providing alternative asset management and capital market solutions. It invests across private equity, credit, and real assets, supporting portfolio companies through growth and transformation.

About Specifx

Specifx specializes in HVAC data enrichment and metadata retrieval, enabling technicians to access detailed equipment information via nameplate scanning and API-based tools.

Its platform supports faster identification, diagnostics, and operational decision-making in HVAC environments.