Harris dispatchers save 2.5 hours per week with standardized job documentation
Dispatch was spending too much time chasing down missing job details
Harris is a multi-region service provider supporting commercial, industrial, healthcare, and education facilities across the U.S. The dispatch team plays a central role in keeping jobs on track, coordinating between field technicians, customers, and internal teams with a high level of accuracy and accountability.Maintaining that standard required time spent reviewing field notes, confirming details, and ensuring job information was complete before moving work forward. As service volume increased, Harris looked for a way to reduce repetitive steps while keeping the same level of clarity and consistency across every job.
Standardized job documentation and made it easier to review and share
Harris implemented AI-generated job summaries and structured workflows to improve how service information is captured and communicated. Each job now produces a complete, organized record with photos, notes, and key details collected in one place, making it easier for dispatchers to quickly review and move work forward.“We used to text and email technicians constantly to fill in missing details. Now they’re logging everything in XOi, and the notes are clear the first time.”– Dispatcher, Harris
Delivered complete job records from the field to the office in real time
As technicians complete work, job details are captured and structured automatically, creating a consistent record that dispatchers can access immediately. Instead of rewriting or consolidating notes, dispatchers review, confirm, and share updates in minutes, reducing time spent on manual cleanup and follow-up.“Before XOi, I spent ten minutes rewriting every job note just so it made sense. Now, I can review and send it in under two.”– Lead Dispatcher, Harris
Dispatcher time reclaimed
Dispatchers spend less time reviewing, correcting, and chasing field notes, freeing them to focus on coordination and support.
Field-to-office accuracy improved
Structured field capture means job records are complete and consistent when they reach the back office; no manual reconciliation required.
What changed when the data came back clean
Harris gave their dispatchers back the time they were spending on administrative cleanup, letting the team focus on the coordination, communication, and follow-through that keeps jobs on track and customers satisfied.
less admin work
note accuracy
fewer follow-ups
hours saved per dispatcher each week
"Everything our sales and service teams need is in one link now. It’s faster, cleaner, and we’re not chasing information anymore."
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