Harris Salt Lake doubles national USPS account through XOi documentation
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Creating Consistency Across a Complex USPS Portfolio
Supporting USPS facilities requires more than reliable field service. Harris needed a documentation process that could consistently support contractual inspection requirements, compliance reviews, and repair recommendations across multiple locations. Incomplete asset records inherited from previous providers, inconsistent inspection documentation, and limited visibility into field findings created unnecessary ambiguity for stakeholders evaluating service performance and repair needs.
Standardizing Documentation Around Contract Requirements
Harris developed a USPS-specific preventive maintenance workflow designed to align directly with contractual inspection requirements. The new process standardized how technicians documented inspections, validated equipment information, confirmed refrigerant status, and captured site verification images. By replacing handwritten reports with structured digital workflows, the team created a consistent, review-ready documentation process that improved visibility, accountability, and compliance alignment across every serviced location.
Implemented a USPS-specific preventive maintenance workflow
Standardized inspection documentation across all locations
Embedded compliance checkpoints into service workflows
Digitizing Inspections and Validating Asset Records
The Salt Lake and Boise teams transitioned from handwritten inspection reports to a structured digital workflow that guides technicians through required inspection steps. The workflow prompts technicians to answer contractual inspection questions, validate equipment information directly from physical assets, confirm refrigerant status, and capture supporting images. Each completed visit generates a standardized report that can be reviewed consistently by stakeholders across the USPS portfolio.
Digital preventive maintenance workflows
Standardized inspection response capture
Refrigerant verification documentation
Equipment data plate validation
Driving Growth Through Documentation Excellence
By elevating documentation to the same standard as field execution, Harris improved transparency, compliance alignment, and stakeholder confidence across its USPS portfolio. The team eliminated documentation revision requests, streamlined repair authorization processes, improved asset visibility, and established a repeatable model that contributed to significant regional expansion opportunities.
Regional footprint growth
USPS sites serviced
Improved repair approval efficiency through structured documentation
Once we standardized our documentation, it became much easier to clearly show the work being done at each site, and that helped support our growth across the account.
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