How Piedmont Service Group uses XOi to make more informed asset decisions

Better asset decisions begin with better information

Repair and replacement decisions depend on more than asset age. Piedmont Service Group considers factors including energy efficiency, refrigerant regulations, operating conditions, and long-term return on investment before making recommendations.

XOi helps capture the documentation behind those conversations. Every photo, video, and service record becomes part of the asset's history, giving technicians and managers the information they need to explain recommendations with clarity and consistency.

A complete history creates better conversations

Service managers, technicians, and customers all benefit from seeing the same information. XOi gives Piedmont Service Group access to photos, videos, and service documentation that create a complete picture of the asset and the work performed.

With XOi, every service interaction is documented and connected to the asset. Service managers can review completed work, understand what technicians observed, and communicate those findings with customers using the same visual documentation captured in the field.

Transparency builds customer confidence

When customers can see the condition of their assets, conversations become more productive. Instead of relying solely on written notes or verbal explanations, they have access to photos and videos that provide clear visual evidence of the work performed and the issues identified.

For many facility managers and industrial customers, that visibility makes complex technical discussions easier to understand. They may not know every mechanical detail, but they can see the condition of the asset and better understand the recommendation being made.

Documentation creates lasting value

Every documented service interaction strengthens the asset record for future decisions. As that history grows, technicians, service managers, and customers gain a more complete understanding of asset condition, previous repairs, and long-term performance.

For Piedmont Service Group, XOi provides the line of sight needed to communicate clearly, document work consistently, and build lasting confidence in every asset recommendation.

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