Watch: Gardiner Prepares for Refrigerant Reporting Demands with Workflow Automation

How Gardiner Streamlined Refrigerant Reporting and Scaled Operations with XOi

As refrigerant regulations continue to evolve and customer expectations increase, service organizations face growing pressure to maintain accurate reporting while minimizing administrative burdens. For Gardiner, a leading Ohio-based HVAC provider, managing refrigerant tracking across their operations became an opportunity to improve efficiency, standardize processes, and support future growth.

By leveraging XOi's technician-friendly workflows and automation capabilities, Gardiner transformed a complex reporting challenge into a scalable operational advantage. The result was significant time savings for leadership teams, improved technician adoption, and more consistent refrigerant reporting across the organization.

Results Achieved with XOi

• 66+ Leadership Hours Reclaimed Annually: Reduce manual administrative work through standardized workflows and automation.
• 213% Increase in Workflow Completion: Improve technician participation and reporting consistency across the organization.
• Standardized Refrigerant Tracking: Ensure critical compliance and service information is captured accurately and consistently.
• Greater Operational Visibility: Provide leaders with access to reliable field data and reporting insights.
• Scalable Service Operations: Build processes that support growth without increasing administrative complexity.

Building a Foundation for Future Growth

Through standardized workflows and streamlined reporting processes, Gardiner has positioned itself to meet increasing customer demands while maintaining operational excellence. By making it easier for technicians to complete refrigerant tracking tasks in the field, the organization improved data quality, increased adoption, and reduced the burden on management teams.

Watch the video to learn how Gardiner successfully modernized its refrigerant reporting process and created a scalable framework for future growth.

For a deeper look at Gardiner's approach, explore the full breakdown of how the team leveraged XOi to standardize refrigerant reporting, improve technician adoption, and deliver smarter, more efficient service operations.