The XOi Experience Just Got Faster
.webp)
Key Takeaways
XOi announces platform performance improvements that make the field service experience faster for technicians — delivering quicker load times, more responsive workflows, and faster data access on the job site where speed directly impacts productivity.
Faster experience in the field
XOi's performance improvements reduce load times and improve workflow responsiveness — giving technicians a faster, more fluid experience on every job site.
Speed is a feature
In field service, seconds matter. XOi's performance update reflects the company's ongoing investment in making the technician experience as fast and frictionless as possible.
New Product Updates from XOi
In the fast-paced world of field service, timing and access to information can significantly impact technician productivity and customer satisfaction.
XOi announced several new and upgraded platform features designed to help technicians and contractors work smarter, faster, and more efficiently in the field.
Focus on Smarter and Faster Field Service
The latest updates are centered around giving technicians the right information at the right time.
The enhancements are intended to help teams:
- Complete jobs more efficiently
- Improve customer experiences
- Reduce time spent searching for information
- Gain operational visibility and benchmarking insights
Improved Dataplate Capture
Faster Access to Equipment Information
The upgraded Dataplate Capture feature allows technicians to:
- Capture a dataplate photo in seconds
- Instantly access critical equipment details
- Retrieve documentation and service history
- View known equipment issues directly at the point of service
This feature streamlines equipment identification and reduces manual lookup time.
New Equipment Lookup Feature
Continue Workflows Across Technicians
The new Equipment Lookup capability enables technicians to begin jobs by selecting equipment already associated with a location.
Benefits include:
- Continuity between service visits
- Faster access to historical information
- Reduced duplicate data entry
- Improved workflow efficiency across teams
AI-Powered Issue Identification
Surfacing Common and Historical Equipment Issues
Using artificial intelligence, the platform now highlights the most common and historical issues within the Service History screen.
This enhancement helps technicians:
- Quickly identify recurring problems
- Reduce time spent manually reviewing records
- Improve troubleshooting efficiency
- Make more informed service decisions
New Benchmarking Dashboard
Comparing Performance Against Industry Trends
The new Benchmarking dashboard gives premium users the ability to compare company performance against industry averages.
The dashboard helps organizations:
- Identify equipment and operational trends
- Improve technician training
- Enhance workforce planning
- Strengthen customer engagement strategies
These insights support more proactive business decisions and operational optimization.
Additional Platform Improvements
Additional updates to the platform include:
- Improved page layouts with reduced scrolling
- Faster report load times
- Service history linked by equipment serial number rather than job
- GPS location sharing integrated with default device navigation apps
These improvements are designed to simplify workflows and improve usability for field teams.
About XOi
XOi provides technician-first smart technology for commercial and residential field service organizations.
Its platform combines:
- AI-powered insights
- Visual documentation
- Equipment intelligence
- Workflow automation
- Remote support and service history tools
The company focuses on helping contractors improve productivity, operational transparency, and customer experience in the field service industry.
Visit: XOi
Explore more on this topic
You might also be interested in these resources
.webp)
.webp)
Ready to put your asset data to work?
See how XOi turns asset intelligence into better outcomes for every stakeholder in the field service ecosystem.
