Service Business Mastery Podcast with Tersh Blissett – How to Crowdsource Your Technician Training

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Crowdsourcing Technician Training Through Connected Technology

In the Service Business Mastery Podcast, host Tersh Blissett speaks with XOi CEO Aaron Salow about how modern technology is reshaping technician training in the skilled trades. The discussion focuses on the concept of “crowdsourced” learning, where field experiences become shared knowledge that benefits the entire workforce. Aaron explains how tools like remote live video calling enable technicians to troubleshoot issues in real time while also capturing those interactions for future training use. This approach helps organizations build a continuously evolving knowledge base, allowing technicians to learn from real-world scenarios and improve problem-solving across teams.

Service

Training & Support

Published On

July 2020

Hosts

Tersh Blissett

Duration

minutes

What you’ll discover

Let your best techs train your whole team

Aaron Salow explains how teams can turn real jobsite activity into scalable training resources.

Record once, train forever

Recorded support interactions become a shared resource that benefits the entire team.

Turn field experience into curriculum

Real jobsite activity becomes the most effective source of training when it is captured and shared.

Scalable training without extra headcount

Shared knowledge grows naturally when teams capture real work consistently.

Watch now

XOi Featured on the Service Business Mastery Podcast

Recently, our own Aaron Salow joined Tersh Blissett on the Service Business Mastery Podcast to discuss how technology can be used to “crowdsource” technician training.

Using Technology to Crowdsource Technician Training

Tune in to the discussion to learn how your techs can utilize remote live video calling capabilities to not only troubleshoot problems while onsite, but also record a training call to help other techs navigate similar issues in the future.

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