Help new techs feel (and act) like pros.

Turning Past Service Calls into Lasting Knowledge

One of the biggest challenges in field service is retaining and accessing information from previous jobs. As technicians complete hundreds or even thousands of service calls over the course of their careers, remembering the details of every piece of equipment, customer interaction, and repair becomes nearly impossible.

For Josh and the team at Riddleberger Brothers, XOi serves as a powerful knowledge repository, allowing technicians to revisit service history and access valuable information from jobs completed months, or even years, earlier.

Instead of relying solely on memory, technicians can reference documented photos, videos, notes, and equipment records that provide the context needed to diagnose issues, communicate with customers, and make informed decisions.

Creating a Digital Memory for Technicians

• Access Historical Job Records: Quickly review previous service visits, findings, and recommendations.
• Retain Valuable Knowledge: Preserve information that would otherwise be difficult to remember over time.
• Improve Troubleshooting: Reference prior repairs and equipment conditions when diagnosing new issues.
• Increase Technician Confidence: Arrive on site with a better understanding of equipment history and customer needs.
• Support Consistent Service: Ensure critical information remains available regardless of who performed the original work.

Helping Every Technician Perform Like a Veteran

The ability to access years of service history helps bridge the gap between experienced and newer technicians. With the right information at their fingertips, less experienced team members can benefit from the collective knowledge of the organization and approach jobs with greater confidence.

For a company like Riddleberger Brothers, which has served customers for more than 75 years as a leading provider of plumbing, mechanical, service, controls, and design-build solutions in Rockingham County, Virginia, preserving institutional knowledge is critical to maintaining service excellence.

Watch the video to see how XOi helps technicians retain valuable job history, access critical information from past service visits, and perform with the confidence and expertise that customers expect.