Podcast: The Future Of Tech Support with the "HVAC Know It All"

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How Technology is Evolving Tech Support in the Skilled Trades

In this episode of HVAC Know It All, host Gary McCreadie speaks with XOi CEO Aaron Salow about the evolving role of technology in field service support. The discussion focuses on how the XOi Vision platform is helping reshape how technicians receive guidance and troubleshoot issues across electrical, mechanical, and HVAC work. Aaron explains how connected tools and visual documentation improve communication between technicians and support teams, making it easier to resolve problems efficiently in the field. The conversation highlights the broader shift toward more intelligent, data-driven support systems that enhance service quality and improve outcomes across the skilled trades.

Service

Training & Support

Published On

September 2019

Hosts

Gary McCreadie

Duration

minutes

What you’ll discover

Tech support in field service is changing fast

Aaron Salow and Gary McCreadie explore how live video is improving technical support in the trades.

Live video replaces the phone call

Live video support allows technicians to show the issue directly and resolve it more effectively.

Remote support saves time and trucks

Many issues can now be resolved remotely with the right tools and support.

The future of support is visual

Visual documentation is becoming the standard for accurate, trusted service records.

Watch now

Discussing the Future of Tech Support in the Trades

“HVCAC Know It All” Gary McCreadie talks with Aaron Salow of XOi Technologies in this podcast about the Vision platform and how it’s changing the landscape of tech support in the Electrical and Mechanical Trades, including HVAC.

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