A Technician's Three Lines of Defence – Workflows, Knowledge Base and Live Call
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Enhancing Field Service Efficiency Through Connected Technology
Three tools every tech needs on every call
Aaron Salow and Matt Jones outline the key resources technicians rely on to solve problems in real time.
Workflows create consistency
Structured workflows help maintain consistency across technicians and job conditions.
Knowledge base, always accessible
Critical information is available on site, helping technicians find answers without delay.
Live call eliminates the second truck
Immediate access to support helps technicians resolve issues without delays.
Site Shed Podcast: Creating the Ultimate Communication Framework in Your Trade Business, Part 2
In part 2 of our podcast series ft. on The Site Shed, our own Aaron Salow discusses the benefits and capabilities modern technology brings technicians while out in the field with host Matt Jones. During the discussion, they cover how the XOi platform can be used to bring efficiency and expertise to service calls by streamlining workflows and providing techs access to on demand tools, information, and training for faster problem solving direct from the field.
Catch part 1 of the series here, and be sure to check back for part 3 next week.
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