Improving Technician Training, Customer Understanding, and Trust Through Technology Ft. Danny Koontz of Windy City Equipment

In the third installment of our video series featuring Danny Koontz, Director of Relationship Management, Windy City Equipment, we discuss the value of utilizing technology to improve.

Tune in to learn how WCE is utilizing the XOi Vision app to:

  1. Streamline technician training, education, and support
  2. Visually document onsite visits to verify work quality and prevent return visits
  3. Improve trust and understanding with customers, increasing repeat business and ROI
  4. Identify and create additional service, education, and sales opportunities

“Anything you can do for your customer that helps your working relationship with them has a benefit, and the video goes a long way in doing that.”

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