Service Business Mastery: Revolutionizing Data Gathering in Field Service

In this episode of the Service Business Mastery Podcast, host Tersh Blissett welcomes XOi CEO Aaron Salow to explore how modern technology is reshaping the way service businesses capture and use knowledge. The discussion focuses on the growing importance of data collection, visual documentation, and real-time jobsite insights in improving field operations. Aaron explains how XOi enables technicians to more effectively capture and share critical job information, helping ensure work is completed safely, efficiently, and with greater consistency. The conversation emphasizes how smart tools are not just improving documentation, but also strengthening organizational knowledge, enhancing decision-making, and ultimately increasing the overall value of service businesses.