How GDI Ainsworth Quotes Faster and Builds Trust with XOi
Key Takeaways
GDI Ainsworth explains how equipment information captured on site supports faster quoting, stronger customer relationships, and more consistent service across its teams.
Fewer repeat site visits
GDI Ainsworth describes gathering the information it needs during a single site visit, reducing the need for additional trips to collect details.
Faster quotes and more approvals
Shared equipment information helps controls, hydronics, and electrical teams collaborate on bids. Ainsworth says this has helped deliver quotes faster and secure more customer approvals.
Customer trust supported by visual reports
The team provides XOi reports with quote recommendations, giving customers a clear view of the supporting information and a shared basis for discussing the work.
Greater accountability and consistency
Ainsworth connects XOi with higher expectations for technician accountability, more consistent building knowledge, and a more proactive service approach.
Building customer trust into every quote
At GDI Ainsworth, getting a quote to a customer can involve controls, hydronics, and electrical teams working together. Each department brings its own expertise. Shared access to the existing equipment information helps them put that expertise to work on the same bid—and has helped Ainsworth deliver quotes faster and secure more approvals.
The process begins on site. Using XOi, Ainsworth can gather the information it needs during a single visit and make it available across departments. Colleagues have one place to see changes and collaborate, reducing the need for additional site visits. The information collected in the field becomes something the broader team can use to move the work forward.
That collaboration continues when the quote reaches the customer. Ainsworth supplies an XOi report with every quote recommendation, putting visual information alongside the proposed work. The customer can see the supporting details and discuss the recommendation with Ainsworth, giving both sides a shared basis for the conversation.
“Visually, everything is there, and we are able to build that trust together.”
— Brandon Hall
This approach carries through to the service relationship. Ainsworth’s use of XOi reinforces higher expectations for technician accountability and helps the team maintain consistent knowledge of the buildings it services. That consistency strengthens its ability to compete and serve customers proactively, with fewer surprises.
For Ainsworth, trust takes shape through that connected process: gathering the information on site, putting it to work across departments, and giving customers a clear view of the recommendation in front of them.
FAQs
How does GDI Ainsworth use XOi to improve quoting?
GDI Ainsworth uses shared equipment information to coordinate bids involving controls, hydronics, and electrical work. The team says access to that information across departments has helped it get quotes to customers faster and secure more approvals.
How does GDI Ainsworth use XOi reports with customers?
The team provides XOi reports alongside its quote recommendations. Customers can review the visual information with Ainsworth, supporting a collaborative conversation about the recommended work and helping build trust.
How has XOi helped GDI Ainsworth reduce site visits?
In the testimonial, Ainsworth describes gathering the information it needs during one site visit. Making that information available to the team helps reduce additional trips to collect equipment details.
Need more help?
Reach out to our team for guidance on your specific situation
Explore more on this topic
You might also be interested in these resources
.jpg)
.jpg)
.png)
.jpeg)
.webp)
.webp)
Ready to put your asset data to work?
See how XOi turns asset intelligence into better outcomes for every stakeholder in the field service ecosystem.
